Introduction
Altariqlabs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our SaaS products.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email address, phone number)
- Company name and job title
- Account credentials for our services
- Payment and billing information
- Communications with us (emails, chat messages, support tickets)
- Information provided during consultations or service delivery
Automatically Collected Information
When you access our website or services, we automatically collect:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referral sources
- Cookies and similar tracking technologies
Service Data
When you use our SaaS products, we may collect:
- Data you input into our systems
- Usage patterns and analytics
- Performance metrics
- Error logs and diagnostic information
2. How We Use Your Information
We use the collected information for:
- Providing and maintaining our services
- Processing transactions and billing
- Communicating with you about our services
- Providing customer support
- Improving our services and developing new features
- Ensuring security and preventing fraud
- Complying with legal obligations
- Marketing our services (with your consent)
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in our operations
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: When you have given explicit consent
- Emergency: To protect the safety of our users or the public
4. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:
- Account information: Until account deletion plus 30 days
- Transaction records: 7 years for tax and legal compliance
- Support communications: 3 years
- Analytics data: 2 years in aggregated form
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information
- Portability: Request transfer of your data
- Restriction: Request limitation of processing
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw consent for marketing communications
To exercise these rights, contact us at privacy@altariqlabs.com.
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our services.
11. Contact Us
If you have questions about this Privacy Policy, please contact us: